I have The same issue. I got my buds3 pro they had 84% charge I started to use them. I put them in the case every night using sporadically. Eventually the Left one died, followed by the right one. I put them in the case and when I open it up both the LEDs lit up, but I just don't take charge.
Now the case looks like it's full, but neither the left or the right seem to want to take a charge. While they work they sounded amazing, and I was really enjoying. Now I can't seem to get them to work anymore they won't charge. I hope I don't have to take them back and that there's a way to reset them as I already sent back my other pair as a part exchange.
Hello horrorcranky. I am Nantakkumar, from Samsung.
We're sorry to hear you're facing this issue with your device. Could you please contact our hotline at 1800-7267864 (1800 SAMSUNG) for further assistance.
Yea, same problem, they have started to replace cases with the faulty pins. Hopefully it solves the problem. Came to fetch and mine and the was a man on the desk with literally the same problem asking for a fix.
