Fall detection still not working

[LeoneM]

I notice I'm not the only one posting on this but I bought a Galaxy watch for my mother as a fall safeguard.  IT DOES NOT WORK.

I have sent it back to the workshop 3 times and in nearly 15 months I have had it register one fall, and that was when I threw myself onto the bed to test it.  It has not worked before or since.

Samsung tell me that it's only an app so there's nothing they can do about it.

How about they stop advertising it as a selling point?  I spent over $700 on something that doesn't work and now need to buy something else that does. 

The amount of feedback on this is fairly constant and Samsung really need to start taking notice. A safety feature that does not work is a poor product recommendation.

[Members_UQssjzE]

I too am having the same issues mentioned here with a Galaxy Watch5, and am having the same lack of useful response from Samsung.  The first watch was replaced by the retailer, but the second, replacement watch, still will not detect a fall.   I've sent two error reports, and spent hours on the Chat and phone lines, but the watch fall detection function, which is the principal reason I bought the watch, fails to work.   It's useless to me, false advertising by Samsung, and soon I'll be asking for a refund.  I'll be certain to not buy a Samsung watch ever again.

[SamsungClaudette]

Hey @Members_UQssjzE

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette

[MSmädl]

Mine doesn't work either. Detects falls when I'm sitting still though....🙄

[SamsungClaudette]

Hey @MSmädl

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report for a wearable, follow these steps:

1. Go to Galaxy Wearables app > click on the device desired on the side menu
2. In the side menu, tap Contact us > Error reports (in the Get help section)
3. Fill in details and the frequency of the issue that you have with the wearable.
4. Click send.

Kind Regards,

SamsungClaudette

[MSmädl]

I'm sorry,but that's absolutely unrealistic. When people fall, their first priority is NOT to message you guys.
Please step up- this reply does not show real customer service, let alone understanding, empathy or even true support .