Original topic:

Galaxy Buds 2 Pro Absolute Volume

(Topic created on: 07-31-2023 10:51 PM)
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vishesh85
Beginner Level 2
Options
Wearables
Hi All 👋 

Wanted to reach out and ask about the Galaxy Buds 2 Pro Disable Absolute issue.

I noticed that the Disable Absolute Volume is not working with Galaxy Buds2 Pro after April update that I installed on my S23 Ultra. It was all working fine before this update on my phone. Now, if the toggle on Disable Absolute Volume is on or off in Developer Options on phone it has not effect on the volume and it is a synced Volume control between my phone and Buds 2 Pro that results in low Volume and poor sounds quality. If Disable Absolute Volume works when toggled on, it will let me set my Buds2 Pro volume to 100% independent of the phone Bluetooth Volume thus helping in better and loud sound but its not happening after this update. Interestingly, it is only messing up with Galaxy Buds 2 Pro and any of the older buds works okay. And this is effecting all users with S23 Ultra and Buds 2 Pro, please see this post from another user reported this too: 


Hoping for a quick resolution to this so I can continue enjoying my devices. It's a limited experience for now with poor and low volume on my Buds2 Pro. Thanks
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7 Comments
SamsungClaudette
Community Manager
Options
Wearables

Hey @vishesh85

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.

 

Kind Regards,

SamsungClaudette

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Jacksta
Beginner Level 2
Wearables
I'm having sane problem I can't hear anything
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SamsungClaudette
Community Manager
Options
Wearables

Hey @Jacksta

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.

 

Kind Regards,

SamsungClaudette

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vishesh85
Beginner Level 2
Wearables
Hi Claudette,

Thanks very much for this.
I have sent the error report just now.

Sad to say, I have done this before, and no one has bothered to look into it.
I am sure if goes upto Development Team, it will be found out as a problem and get fixed but the 1st level support has not been helpful earlier.

Hoping this gets addressed this time.
Thanks!
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vishesh85
Beginner Level 2
Wearables
Hi there, so I did get some feedback after the error reports were sent out to development team and looks like they have done something specifically for buds2 pro for users to have an uniform experience.
So, as per dev team it is all good but it is not, this is a bug they have created with buds2 pro as it still works if freshly paired till it is put back in the case and the quality of sound goes to ***.
Not sure if anyone from Samsung will listen to this and incorporate feedback as this is definitely a feature break.
I may have to go back and return my buds2 pro.
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MDS_00
Active Level 1
Wearables

I was having this issue with the absolute volume from some months ago when I changed my phone. I was hoping to see this solved in the One UI 6 update, but now that I've updated and it's still there, it's truly disappointing.

 

I'm replying here with hope that they can see that this is not a single person issue (and it IS an issue).

 

I need that option working for my Buds 2 Pro.

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Tommosaurus
Beginner Level 2
Wearables
This has annoyed me to no extent. Submitted a report and they basically confirmed it is by design. All these months later and it's not changed.
It's not up to Samsung to enforce what they recommend. Absolute horse sheet.
Guess I'll have to get a different brand buds from now on. FHUK SAMSUNG
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