Wanted to reach out and ask about the Galaxy Buds 2 Pro Disable Absolute issue.
I noticed that the Disable Absolute Volume is not working with Galaxy Buds2 Pro after April update that I installed on my S23 Ultra. It was all working fine before this update on my phone. Now, if the toggle on Disable Absolute Volume is on or off in Developer Options on phone it has not effect on the volume and it is a synced Volume control between my phone and Buds 2 Pro that results in low Volume and poor sounds quality. If Disable Absolute Volume works when toggled on, it will let me set my Buds2 Pro volume to 100% independent of the phone Bluetooth Volume thus helping in better and loud sound but its not happening after this update. Interestingly, it is only messing up with Galaxy Buds 2 Pro and any of the older buds works okay. And this is effecting all users with S23 Ultra and Buds 2 Pro, please see this post from another user reported this too:
Hoping for a quick resolution to this so I can continue enjoying my devices. It's a limited experience for now with poor and low volume on my Buds2 Pro. Thanks
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report for a wearable, follow these steps:
Go to Galaxy Wearables app > click on the device desired on the side menu
In the side menu, tap Contact us > Error reports (in the Get help section)
Fill in details and the frequency of the issue that you have with the wearable.
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report for a wearable, follow these steps:
Go to Galaxy Wearables app > click on the device desired on the side menu
In the side menu, tap Contact us > Error reports (in the Get help section)
Fill in details and the frequency of the issue that you have with the wearable.
Thanks very much for this. I have sent the error report just now.
Sad to say, I have done this before, and no one has bothered to look into it. I am sure if goes upto Development Team, it will be found out as a problem and get fixed but the 1st level support has not been helpful earlier.
Hi there, so I did get some feedback after the error reports were sent out to development team and looks like they have done something specifically for buds2 pro for users to have an uniform experience. So, as per dev team it is all good but it is not, this is a bug they have created with buds2 pro as it still works if freshly paired till it is put back in the case and the quality of sound goes to ***. Not sure if anyone from Samsung will listen to this and incorporate feedback as this is definitely a feature break. I may have to go back and return my buds2 pro.
I was having this issue with the absolute volume from some months ago when I changed my phone. I was hoping to see this solved in the One UI 6 update, but now that I've updated and it's still there, it's truly disappointing.
I'm replying here with hope that they can see that this is not a single person issue (and it IS an issue).
This has annoyed me to no extent. Submitted a report and they basically confirmed it is by design. All these months later and it's not changed. It's not up to Samsung to enforce what they recommend. Absolute horse sheet. Guess I'll have to get a different brand buds from now on. FHUK SAMSUNG
I hope this is only an issue with the Galaxy buds 2 pro, and not every model going forward. This is an accessibility issue and Samsung needs to fix it. When using these earbuds with my Galaxy phone, I cannot hear my screen reader over the media when media is playing. Blind users use disable absolute volume to be able to control screen reader volume independently from media volume. Samsung did not even take this into account when forcing this on users. I have pre-ordered the Galaxy buds 3 in hopes that they will not continue this garbage . If that is the case, I will return them.
Sadly this issue is still there is Buds2Pro and unfortunately it is there on Buds3Pro. Very frustrating and extremely disappointing. Have raised with Samsung support. If this continues to be an issue and support not doing anything then it is very clear that Samsung buds would not work the way we would like them to and no use getting these anymore.
