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Original topic:

Galaxy Buds 2 Pro Windows 10 problem

(Topic created on: 10-02-2023 11:18 AM)
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Mekac
Beginner Level 2
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Wearables

Hello, 

first of all, i have no problem pairing the Buds with my S23 Ultra. 

I try to pair them with my W10 PC as well. Im able to do so while earbuds are in case (opened).  In Bluetooth devices, its says theyre connected for Voice/music. 

After i put the buds to my ears, sound manager shows the Buds but no sound. 

After a while (max 30secs), the Buds are disconnected automatically and pairing is lost. I need to put them back to the case and repeat pairing mode. 

Its like theyre paired only when in case, outside case they keep disconnect themselves. 

Drivers are up-to-date. 

9 Comments
dulber
Active Level 10
Wearables
What apps do you use to playback to the buds?
TeamGalaxyBianx
Moderator
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Hi Mekac! First thing that came to my mind is maybe your Buds2 Pro are still trying to connect to your phone - is Bluetooth on your phone still on? If this isn't the case, you can try this: wear your Buds and long press on both sides until you hear three beeps to enter pairing mode then scan for your device. 😊 Let me know if this works!

Mekac
Beginner Level 2
Wearables

Its just strange.. 

The pairing works.  The control panel shows them. No sound though. They are set as default device. After while they disconnect and i need to pair them again (connection via Bluetooth control panel or Buds app doesnt work).   

Ive turned off the phone so it doesnt interfere with connection. No luck.   Reseted Buds via app.. again doesnt help at all. 

I removed bluetooth driver from the computer (reinstalled) .. still the same.

Ive X470 AORUS GAMING 7 WIFI as mobo .. everything up-to-date  .. 

Ive run dism, sfccheck .. i feel I am advanced user so no obvious suggestion will propably help at all .. this is something else

TeamGalaxyBianx
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Hi again, Mekac! I see... Have you tried using it with a different PC/laptop? If it still doesn't work with another Windows device, then it could be a Windows problem. 

TeamGalaxyDD
Moderator
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Hey Mekac,

Here's a take: what if your Buds can't reach your Bluetooth transmitter?

Hear me out.

I'm not sure if the X470 AORUS has its bluetooth transmitter within the board itself, but if it does, that might be the problem. The transmitter might be working, but the signal may be really weak due to the motherboard being inside the case. 

As you know, having a transmitter inside a PC case makes it prone to interference. I would suggest trying out an external bluetooth transmitter - if you can, place it next to you on your desk - and pair your buds from there. This will help us eliminate the issue of your motherboard's stock bluetooth transmitter.

Wearables

Hi, i have same problem. Did you find any solution ? Buds 2 pro - win 10 - msi b550 gaming edge wifi mobo

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dulber
Active Level 10
Wearables
If you run Windows as OS install the Buds app
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Wearables

It doesnt work either

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dulber
Active Level 10
Wearables
That is weird. I no longer have Win10 but so far my work laptop works. Although I try to keep it with my Samsung ecosystem. And use separate wireless device for Windows.
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