Original topic:

Galaxy Buds2 Pro Microphone not working

(Topic created on: 08-09-2023 07:06 PM)
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Vrajp06
Beginner Level 2
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Wearables
My Galaxy Buds2 pro's microphone on the left is not working. I realised while being on the call. I even tried to do the diagnosis of my buds. And I was right that it's actually not working and as a result I am not able to take calls when I am connected to it.
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1 Comment
SamsungClaudette
Community Manager
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Wearables

Hey @Vrajp06

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.

 

Kind Regards,

SamsungClaudette

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