You will get more answers by Googling than you will here.
However, when you close this and get back to the community page, search for the search symbol top right corner and enter "watch 5" and other variants like watch battery life .
Members occasionally go to the TIO and your State consumer body but it requires persistence. Remember the phrase "not fit for purpose" as this has some importance when seeking repair or replacement.
Crazy how there is no government body that has any power to quickly resolve this.
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report for a wearable, follow these steps:
- Go to Galaxy Wearables app > click on the device desired on the side menu
- In the side menu, tap Contact us > Error reports (in the Get help section)
- Fill in details and the frequency of the issue that you have with the wearable.
- Click send.
It had been sent in and diagnostics have been done with your team reporting no errors.
So how will doing that show anything?
Apple would have replaced this after the first report.
One day there will be more competition is Australia and Samsung will lose a lot of business because of this terrible customer service.
I want the product I paid for and I shouldn't need to go through this ridiculous series or events.
It does this repeatedly.
Try to charge it and it now slowly goes backwards.
Sitting at 8% and now neither charges nor discharged.
So hopefully Samsung can recognise this as a fault.
It is totally unusable now.
I sent through the reports on contact us as was recommended by Claudette.
My battery lasted 2days when I bought it, it now lasts all of 32hrs have to charge it every night. It's one of the best watches, I use mine for falls detection. Service centre suggested I turn the Bluetooth off. My reply well I need that if I fall. Derr
Goodluck hope you get it sorted but don't hold your breath.
Yes anyway it's basically died now so I think they have to swap it