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Original topic:

Galaxy Watch 6 won't back up my account

(Topic created on: 12-26-2024 03:16 AM)
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Darkness1974
Active Level 3
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Wearables
how do I fix the issue with my Galaxy watch 6 not performing a backup, keep getting an error saying that the Galaxy watch 6 has not backed up to Samsung cloud in the last 11 days. how do I fix this I have already factory reset the watch once it fixed it temporarily now it's going back to not backing up because someone please help an offer a solution.
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s_amsungsonny
Community Manager
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Wearables

Hey there!

Just adding to the comment above.

On the Galaxy Wearable screen of the phone, tap Watch settings > Accounts and backup.

Back up your data automatically to your connected phone, and tap the Save backup to Samsung Cloud switch to turn it on to store the backup on the Samsung Cloud.

Additionally, the data from your Watch will be automatically backed up between 1AM and 5AM if your Watch is connected to your phone, your phone has more than 30% battery, and the screen is off.

Hope this was helpful! :)

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Troubadour
Expert Level 1
Wearables
First, check your bakup setting in Play Store in case it is to backup only via wi-fi, or after x hours of inactivity or some other valid reason.

Second you have two backup options, one to Samsung and one to Google. Go to Settings, be prepared to note any error messages. Go to Settings, scroll to Backup and do backups for both Samsung and Google. If this works then at least you have current backups to work with. Next check your automatic backup settings. Delete/turn off. Then turn on again. Check destination of backups in case they were going to the wrong device. Check sufficjent space in your Google driveg. That's all I can suggest for now. If this occurred after an update look at cache problems, go from Community page, top right, and search for cache problems. Google for more answers.
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Solution
s_amsungsonny
Community Manager
Options
Wearables

Hey there!

Just adding to the comment above.

On the Galaxy Wearable screen of the phone, tap Watch settings > Accounts and backup.

Back up your data automatically to your connected phone, and tap the Save backup to Samsung Cloud switch to turn it on to store the backup on the Samsung Cloud.

Additionally, the data from your Watch will be automatically backed up between 1AM and 5AM if your Watch is connected to your phone, your phone has more than 30% battery, and the screen is off.

Hope this was helpful! :)

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