Original topic:

Galaxy Watch Ui 8 - swimming lap count now not working with samsung health

(Topic created on: 08-17-2025 10:20 PM)
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mattrobo1
Beginner Level 2
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Wearables
Galaxy Watch Ui 8 - swimming lap count now not working with samsung health I have had my Galaxy Watch Ultra for a year. I swim 5 times a week. The lap counting is never out. This week I updated to the new ui 8. The day I updated it I broke 3 world records by a mile according to the watch. In one lap it counted 3. Nothing else was changed. it has never happened before with this watch. I am now looking for ways to get the old ui back.
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2 REPLIES 2
s_amsungsonny
Community Manager
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Wearables

Hi @mattrobo1,

Sorry you've experienced this!

Please send us an Error Report via the Galaxy Wearables App and our Technical Team will look into this issue for you and assist further.

Below is a link with instructions on how to raise an Error Report:
https://www.samsung.com/au/support/mobile-devices/raise-error-report-on-galaxy-wearable-app/

Warm regards,
s_amsungsonny

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mattrobo1
Beginner Level 2
Wearables
Thanks for replying I appreciate it. I just followed the instructions and sent through the message. I hope someone will read the feedback and reply. I did install the patch the other day but it didn't help. I want to old UI back that worked.
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