Original topic:

Samsung watch 4 green light issues

(Topic created on: 10-24-2021 12:42 AM)
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Siddu
Beginner Level 3
Options
Wearables
Hi, my Samsung galaxy watch 4 green light won't stop even after removing watch from my wrist. The green light is continuously ON from the past 30 mins draining my battery. Now the only option left is switch off my watch. I tried changing the watch position from flat on the table to upside down, even while charging this light won't stop. 

What is this problem with this green light? I noticed many such problem reports on google. Can Samsung fix it soon? 


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6 Comments
JJJ78
Active Level 5
Wearables
Not sure what this is about, but was looking at buying the Watch 4...
I hope there aren't many issues with this watch!
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Anonymous
Not applicable
Wearables
Don't buy. There are many issues.
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SamsungLaura
Moderator
Moderator
Options
Wearables

Hi @Siddu, thank you for bringing this to our attention. Please send through an error report for our research and development team to investigate. 

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.
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Protonumus
Active Level 6
Wearables
Try this,

Check setting, if all is okay.

Turn off / on the smart watch, whist on wrist, and while connected to the mobile phone for the sync to complete.

Then, wait for at least 2 minutes.

If, does not reset. Then.

It was definitely a faulty sensor.
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dd84
Beginner Level 2
Wearables

Hello, I found a solution to this issue that perhaps will help you and others with this problem. I noticed the green light was always on, on my Samsung Watch4 Classic. When I went into the watch settings under Samsung health, I had stress monitoring set to on at all times. If I changed stress monitoring to manual, the green light shut off and stayed off. Perhaps this is your issue as well?

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BigGazza
Active Level 6
Wearables
Ben 10
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