I am writing to express my dissatisfaction and disappointment with the purchase experience with Samsung.
My Order AU220314-69338608 was submitted online in Mar 2022 for 3 items - Galaxy Buds 2, Strap Cover & KD Lab Nukin. I have not received those items yet.
I called the Support Centre in Mar 2022 to update the delivery address before I submitted the online order. I was told that I would receive a notification from Post Office AU before they deliver the items and I may redirect them to my current address : **bleep** Riverwood NSW 2210 Australia.
What I was told is misleading and not true. Neither there was a notification from Post Office for any delivery, nor my current address was updated in the system after my call in Mar 2022.
The email complaint was lodged in June, Aug & Sept 2022, copy attached, and courtesy reply and calls were received checking if I receive those items. Again no delivery is arranged by Samsung E-Commerce Dept to my current address.
A complaint is lodged to NSW Fair Trading Commission in Nov 2022 and the officer, Sabine has advised that I may proceed to make a claim in NSW Tribunal for Misleading and Deceptive Conduct by Samsung.
Your staff has clearly displayed what poor Customer Service is and the inaction and/or omissions in their conduct caused much of my valuable time and distress in getting my order.
Despite my calling and emailing about this non-delivery incident, none of your staff handled it properly. This matter has been dragged along since Apr 2022 and I did not receive a proper explanation until Nov 2022.
I was told that someone at my old address at Narwee collected the items without my knowledge.
I have been trying my best to communicate with E-Commerce dept but only found that I have been wasting my time and getting nowhere to my order.
