I recently ordered the galaxy buds pro in the color phantom violet, after some bumps and errors in the delivery, I got it in safe peace but its in the color black.
In the receipt it says that the color I did ordered is really the violet one, there's even a sticker on the box that says its violet even though the box is for the black version of the buds. After some thought, I was thinking of opening it, thinking maybe they just used the box of the black version but really has the purple one inside. Having some hope, I opened the box and it really was the black one 🥲
I'm truly sorry for this inconvenience, naih_san. You need to email us here and attach the following files: your proof of payment (showing the color of the item you've ordered), a picture of the incorrect item delivered to you, and the delivery receipt. We will direct this issue to a department that will help you with your case.
