Disappointing HDR performance of S22U

[chrischeng]

After more than 10 months of update, the S22 Ultra still has the overexposure issue, especially for the red neon light. Please check the comparison photos below,  from a famous smartphone reviewer - Ice Universe, for your review.

 From S22U

 From one of your competitors

I believe I raised this issue months ago and one of your staff has promised to fix this in the SW updates of the S22U. That update is not coming, regretfully. All in all, the camera optimization for the S22U is coming to an end since the S23 series is coming soon. I really hope Samsung can fix this notorious issue in the coming S23 series. Thanks anyway.

[chrischeng]

Quite disappointed that no response received from the camera department.

[카메라담당]

Dear chrischeng,
We apologize for the inconvenience.

We will forward your suggestions to the relevant department.
Could you please send the original image and log extraction file to the following Samsung Members app with a simple explanation?

■ Send the link : htts://bit.ly/33WO9d8
- Upload Steps : Samsung Members> Get Help> Contact / Send Error> Send error> Camera / Image> Send system log data> Send
1) Log extraction : Send system log data> Send
2) Photo & Video : Click to "Clip" in the upper right corner of the screen> Gallery> Photo/Video> Send
※ If you finish the extracting the log file. Than you please check the "log transmission completion" guide at the top before closed.

However, we ask for your understanding that it is difficult to give a definitive answer on whether or not to reflect due to technology, environment, etc.

Best Regards