Hi @dc22, I've replied to your other post regarding this. The next time this occurs, please send through an error report upon restart for this to be looked into.
To send an error report: Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Thank you for confirming this. Please be assured that our team will be in touch with you soon with some advice for this trouble. You can keep an eye for any notifications by tapping the notification bell icon in the top right corner, then tapping 'Activity' on the Samsung Members application.
I have struck this when an update of a particular app fails to complete. In my case it would try and try to reload the app. First thing to try is to search for safety mode on Google and see if that temporarily stops the problem. Use safety mode to force stop as many non-essential apps as possible (Settings, Apps, Storage (check options to select all apps including system)) and try a normal restart. If it restarts normally it will be one of those apps, then test app by app, restarting one by one, restarting each time. If this doesn't work but safe mode works, try stopping more apps being careful on which you choose.tending to avoid system apps. Less likely is that an app cache is conflicting with the updated app version. Come back for more advice on that.
I assume you are saying that the phone is stuck when in safe mode, is it also constantly also rebooting when in safe mode? I suggest that you google samsung phone still frozen in safe mode". The answers may not be 100% useful since your phone started its problems in normal mode but worth reviewing. Also google factory rest noting all data you jmported may be lost. See how far you can get if you remove the sim card (if anywhere) and don't access wi-fi. If, very unlikely, you can do something consider turning off updates in Google Play. Tell us what if, or no, progress.
