Are you having problems with Samsung support too?

[gnif]

Please know, it's not just you, Samsung are doing this to hundreds of people, and YOU have the power to fix this.

1. You can and should report them to the ACCC. The ACCC enforce Australian trade laws and regulations and will look into Samsung Australia if enough people report to them what is going on. They can do nothing if they have no information.

2. I also recommend you open a case with your state's department of fair trading/consumer affairs to pursue your matter individually to force Samsung to resolve your issue.

Please share this information and encourage people that are having issues with Samsung Australia to also complain to the ACCC.

1. Go to this address: https://portal.accc.gov.au/forms/info-form/consumer-report/?contactbusiness=1

2. Fill out the details for the company

• Name of business: Samsung Electronics Australia Pty Ltd.
• How did you interact with the business?: Online
• What’s their website address?: https://samsung.com
• ABN: 63 002 915 648
• ACN: Leave Blank

3. Click next
4. Fill in the details as to what has happened and how Samsung have responded. Do not forget to include dates.
5. Upload supporting documents, such as your tax invoice and any other communications you have had with Samsung that pertain to this issue.
6. Click next
7. Fill in your personal details.
8. Click next to review and submit.
9. Click submit.

 https://www.youtube.com/watch?v=q4vUgTuR2eA

[jassd]

I have already done that Your consumer report number: accc-report:618772

[Teluphone]

Same. Your consumer report number: accc-report:618481

[edkvkgrvktrkvrfkvfrf]

Post this information on the ProductReview au page for Samsung and add it as a review. https://www.productreview.com.au/listings/samsung

You will get hundreds of people doing what you want within a few days. 

Posting it here on this page will attract a few people and thats it.

Make sure to detail the instructions too.. make it as easy for people as possible.

[gnif]

Thanks for this! I have done so and added details instructions both there and here on how to report this.

[klubear]

I haven't had any support from.Product review.

[Nelleb17]

Will do this as there service is terrible and getting worse.

[klubear]

https://www.facebook.com/groups/966116777749527/?ref=share&mibextid=NSMWBT

[Members_9Ln1G6n]

I would like to say that Samsung service is the greatest.

But it is not. It's worse than Optus, and I have had 3 complaints to the TIO with Optus. Three weeks after purchasing my new 75" TV, and I still cannot use my set-top box (which does work with other TVs).

I even complained to the CEO Office email. They referred me to a service agent. After 2 calls to this service agent, they said they could do nothing further until Samsung gave them a ticket. That same day, I received another email from the CEO Ofice, who had closed my case because I had not gotten back to them before an un-notified deadline, and that they will not respond to further emails. SERIOUSLY?

I think I will be following your lead.