Asurion double charged for trade up

[aybaybay]

Hi all,

I need assistance with Asurion double charging me for a trade up when I purchased the pre-order for the s24 ultra.

I used the Samsung app to make the purchase because of the 5% discount they offered. The phone I traded in for was the zflip4 256gb which came out to $440. Everything went smoothly until it got to the payment for the tradeup. When it came to the trade up payment, it errored out and I had to start from scratch. The second time, it worked and I was able to purchase the phone but when I checked my account, Asurion charged twice for the $440.

Can Samsung assist with this and is there any other contacts I can use to get this rectified?

[Princerooni]

I had the same issue

[Dolgogi]

Have you tried to email Asurion directly about your issue?

If not, you can contact them via:

Samsung-tradeup_inquiries@asurion.com

[aybaybay]

Thanks Ive done that and just waiting for a response

[Seth77]

This same thing just happened to me. I was told by samsung to email them directly, which I have... just waiting for a response

[calvinsingh]

https://r1.community.samsung.com/t5/discussion/samsung-asurion-class-action-lawsuit-who-s-in/td-p/25...

[Members_9hEqts8]

Was the double charge ever resolved? I'm stuck in a similar situation since 23rd Jan and no one is seriously taking a look into why I was charged twice. Endless loop or case manager telling me I've been refunded (yes i have for my device) but not for the addtional charge and empty promises of escalation to finance department and call back (which never eventuate).

I've raised it many times with Samsung directly also and have lodged an official complaint.
Not sure how many more months I'll need to fight this to get my $280 back.

Have also disputed the charge with my bank today - need to attempt all avenues since Samsung / Asurion aren't doing anything about it.