I am trading my iPhone x, but keep getting following error:
We couldn't recognize your device. The IMEI or serial number you entered might be incorrect, blocked, or have a "Find My Device" feature still active. Please check the number carefully and turn off any tracking apps before trying again.
Same thing happening to me. Tried trading in my Iphone 11 and it wasn't working. Chatted to Alicia on Samsung's LiveChat for almost 2 hours and we still couldn't resolve this.
This issue with Asurion partnership with Samsung is still ongoing! Will update this as soon as I get a response to a fix.
