my YouTube app on my Samsung 65 inch tv, is crashing all the time I've tried to reinstall the app .it doesn't work I've tried basically everything to fix the issue still not working im unsure how to fix it . or should I wait till it updates again perhaps that will fix it .
Below are some Troubleshooting steps to try for the issue:
Step 1. Check if TV model code is compatible with the app
- Youtube app will no longer be supported for 2010-2015 TV models
Step 2. Try Cold Boot to clear memory cache
First option = With the Samsung TV Remote
- With the TV turned on, press and hold the power button on your Samsung TV remote.
- Continue holding the power button while the TV powers off and then back on.
Second option = Without the Samsung TV Remote
- With the TV turned on, switch off the TV from the powerpoint.
- Wait 30 seconds.
- Power On the television from the powerpoint.
Step 3. Check TV software version
- The path depends on TV Model as not all TV models has the same menu
- Navigate to Settings/Menu
- Check for support and Software update/upgrade - try to update and try the app again
Step 4. Try changing the DNS settings of the television
- Navigate to Settings then select General and select Network
- Go to Network Status.
- Go to IP Settings.
- From IP settings, navigate and select DNS Setting then Enter manually.
- Navigate to and select DNS Server.
- Enter the numbers 8.8.8.8. then select OK the TV will perform a network status check.
Step 5. Try Smarthub Reset
- The path depends on TV Model as not all TV models has the same menu
- Performing a SmartHub reset will revert the SmartHub to its factory default settings. Make sure that the customer is aware that they will need to sign back into their account(s) afterward.
- Press Remote Home/Menu button
- Go to Settings > Support > Device Care > Self Diagnosis/Smart Features > Reset/Reset Smart Hub
- Enter the default PIN: 0000
Step 6. Test the speed of the internet connection
- Navigate to the Web Browser from the Smart Hub home page.
- When in the browser input the URL speedof.me or fast.com
- If the download speed is above 3Mbps : This is good, there is no problem with the TV's network connection
- If the download speed is below 3Mbps : It is recommended that the connection speed is above 3Mbps to ensure a stable download speed. Advise to contact the Internet Service Provider (ISP) regarding the stability of internet connection.
Step 7. Try TV Reset
- The path depends on TV Model as not all TV models has the same menu
- Navigate to Menu/Settings/All Settings then select Support/General/General & Privacy.
- Check for RESET option
- If no reset, check for SELF DIAGNOSIS then RESET
- TV will ask for a Security PIN, enter the number using the TV remote, if it's not changed, the default code will be 0000.
Step 8. Try connecting the TV to a mobile hotspot
- The path depends on TV Model as not all TV models has the same menu
- On mobile device, select Mobile Hotspot from Settings and enable it or turn it on
- Using the remote, press the Home/Menu button then select Settings, General, and select Network. - Select Open Network Settings, and select the name of the Mobile hotspot. - Enter the network password, if prompted, select Done, and then select OK
I hope this helped, please let me know if it doesn’t.
Like for instance Apple updates it’s software every three months and although there are updates sometimes YouTube can take six months too reach an update and Samsung was supposed to update my YouTube app on the 8th of last year an although also there’s no way that you can terminate the app only reinstall it
Below are some Troubleshooting steps to try for the issue:
Step 1. Check if TV model code is compatible with the app
- Youtube app will no longer be supported for 2010-2015 TV models
Step 2. Try Cold Boot to clear memory cache
First option = With the Samsung TV Remote
- With the TV turned on, press and hold the power button on your Samsung TV remote.
- Continue holding the power button while the TV powers off and then back on.
Second option = Without the Samsung TV Remote
- With the TV turned on, switch off the TV from the powerpoint.
- Wait 30 seconds.
- Power On the television from the powerpoint.
Step 3. Check TV software version
- The path depends on TV Model as not all TV models has the same menu
- Navigate to Settings/Menu
- Check for support and Software update/upgrade - try to update and try the app again
Step 4. Try changing the DNS settings of the television
- Navigate to Settings then select General and select Network
- Go to Network Status.
- Go to IP Settings.
- From IP settings, navigate and select DNS Setting then Enter manually.
- Navigate to and select DNS Server.
- Enter the numbers 8.8.8.8. then select OK the TV will perform a network status check.
Step 5. Try Smarthub Reset
- The path depends on TV Model as not all TV models has the same menu
- Performing a SmartHub reset will revert the SmartHub to its factory default settings. Make sure that the customer is aware that they will need to sign back into their account(s) afterward.
- Press Remote Home/Menu button
- Go to Settings > Support > Device Care > Self Diagnosis/Smart Features > Reset/Reset Smart Hub
- Enter the default PIN: 0000
Step 6. Test the speed of the internet connection
- Navigate to the Web Browser from the Smart Hub home page.
- When in the browser input the URL speedof.me or fast.com
- If the download speed is above 3Mbps : This is good, there is no problem with the TV's network connection
- If the download speed is below 3Mbps : It is recommended that the connection speed is above 3Mbps to ensure a stable download speed. Advise to contact the Internet Service Provider (ISP) regarding the stability of internet connection.
Step 7. Try TV Reset
- The path depends on TV Model as not all TV models has the same menu
- Navigate to Menu/Settings/All Settings then select Support/General/General & Privacy.
- Check for RESET option
- If no reset, check for SELF DIAGNOSIS then RESET
- TV will ask for a Security PIN, enter the number using the TV remote, if it's not changed, the default code will be 0000.
Step 8. Try connecting the TV to a mobile hotspot
- The path depends on TV Model as not all TV models has the same menu
- On mobile device, select Mobile Hotspot from Settings and enable it or turn it on
- Using the remote, press the Home/Menu button then select Settings, General, and select Network. - Select Open Network Settings, and select the name of the Mobile hotspot. - Enter the network password, if prompted, select Done, and then select OK
I hope this helped, please let me know if it doesn’t.
