Original topic:

No response from Online support since 14 April 2022

(Topic created on: 05-11-2022 08:40 AM)
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Members_x8ZPle8
Beginner Level 3
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1 x chat, 3 x emails (first on 14 April 2022), no response received from online support about a return - what do you have to do to get a response? Very very poor customer service.

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SamsungLaura
Moderator
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Hi there, please send through an email with the following details so that I may follow up internally with our team. 

To: members.au@samsung.com

Subject: SamsungLaura - Order return

1. Full name

2. Phone number

3. Delivery address

4. Order number

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Members_x8ZPle8
Beginner Level 3
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Thank you - just emailed