Not receiving txt msgs from only my partner while connected to home wifi

[chuckelbunny]

I have a samsung A71, I'm not sure exactly how long it's been happening for but it's been goin on for a while now and it's really annoying now he is back at work.

I don't receive txt or mms messages from my partner who has an oppo phone while I'm using the home wifi. The second I'm far enough away from the house or turn it off I get them all in seconds. How do I fix this please as he doesn't always have a data connection to send via Facebook.

[Therakez]

TRY using your Data as MMS heavily relies on mobile Data and Which carrier are you with?

[chuckelbunny]

Thanks for that. My mobile data is always on regardless of wifi connection and I'm with boost who I'm pretty sure is run through telstra and his just normal telstra

[Therakez]

You might want to check with Boost on the issue, Telstra only provides low grade service to the affiliated companies.

[chuckelbunny]

I was kinda thinking that 🤔 thanks for ur help

[Therakez]

Try changing your carrier to different one which might help as you rely on SMS and if it is not working that not good for you.

[chuckelbunny]

Cheers. Sim card is almost a year old and mobile data is always on.

[chuckelbunny · Accepted solution]

Thanks everyone for ur suggestions. Got it sorted, Would u believe it was as simple as deleting the contact from My list and re saving it.

[SamsungDeviceLiker]

Wow!

[SamsungLaura]

Glad your issues was resolved @chuckelbunny, in the future, if the issue occurs again and the below trouble shooting steps do not work, feel free to send in an error report for our team to investigate further.

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.