Like others, I have been waiting weeks for missing items from an S22 Ultra pre order bundle that my online order shows 'arrives on 24/03'.
Samsung seem to be making it impossible to get help by any customer service channel.
Calls to the 1300 number are simply disconnected after going through all the menu options.
On 14/04 I sent an email to SamsungLaura as requested and have heard nothing.
The last option is chat. And they seem to have broken that too! Now if I specify I want to chat about an order...I enter the queue. And while the time and place in queue is counting down there is now a new question (not there a couple of weeks ago) asking if you want to keep waiting. On selecting Yes I am then asked again what the subject of the chat is...but none of the options includes orders or online store. I then get stuck in a loop with the chatbot.
How exactly is someone supposed to receive any sort of support with regard to online orders?
Not helpful I know but good to see Samsung has been courteous enough to look at the comments you have made and written back....wait...they couldnt even be bothered to do that. There is simply no support, they will send it out when they feel good and ready, if they can find it that is. Until then you should just sit tight and think how lucky you are being allowed to interact with a company such as Samsung they will get to you when they can be bothered and then they will blame someone or something else....COVID, War in Europe, supply chain issues, fuel prices.
