JackCodner
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03-22-2022 07:49 PM in
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Hi there, purchased s22 ultra and submitted my promotions claim. Log on and see that the claim is down as validation complete.
Still to receive my email with my promo code.
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WoodyX
Active Level 6
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03-22-2022 10:23 PM (Last edited 03-22-2022 10:24 PM ) in
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In case you aren't aware as you didn't state above, you need to wait up to 7 days after validation has been confirmed by Samsung. However there are some people reporting they are still waiting after 10 or more days. I'd get in contact with Samsung Support after 7 days if you haven't already.

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03-23-2022 10:58 AM in
DiscussionHi @JackCodner, thanks for reaching out. If you haven't received it after 7 days from the validation, please send through a direct message to myself with the following details:
Name
Redemption claim number
Ebo415
Active Level 3
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03-23-2022 04:59 AM in
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Yeh I couldn't get the promo sites to work . I rang customer service they said they were getting a lot of complaints. I even spoke online to people then the bot told ne to make sure I had the latest version of Java and I had a notification 6months ago from Java saying they no longer support Java any more but I went to the sites & it's still th r re so I redownloaded it & it worked but still no code & tomorrow is day 7 for me so I will find out later today coz it's 5am now
