Original topic:

[Resolved] No "Always ask" option when using dual sim since update to Android 12

(Topic created on: 03-17-2022 10:06 PM)
777 Views
User247
Active Level 1
Options
Discussion
This is a step backwards for Samsung OneUI4, especially for dual sim devices such as the A52 variant, and it's annoying. I wouldn't have updated to Android 12 if I had known about this problem. There used to be a time when sending text messages and making phone calls with dual sim devices were so much easier. Removing that "Always ask" option for dual sim devices makes it extremely complicated and annoying to even the most loyal Samsung fan like me. Please bring that back in future update.
0 Likes
3 REPLIES 3
User247
Active Level 1
Discussion
I did try everything with the SIM card manager. The "Always Ask" option just disappears and I have to go to settings to change the sim card options whenever I need to make a call or send a text message on my SIM 2. Found this thread with people with the same problem since OneUI 3: https://eu.community.samsung.com/t5/galaxy-note10-series/lost-dual-sim-choice-in-calls-and-messages-...
0 Likes
SamsungLaura
Moderator
Moderator
Options
Discussion

Hi User247, thanks for reaching bringing this to our attention. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

User247
Active Level 1
Discussion
Thanks Laura. I just got the Messaging app updated and everything works now. Thanks heaps
0 Likes