Returning a product purchased from the online store

[wanttoreturn]

Has anyone tried to return an item purchased from the Samsung online store?

I purchased an SSD late September 2021 and initiated a return with Samsung since early Oct 2021 but still haven't been able to return the product as Samsung has the same excuse that the request did not push through and they won't accept a refund in store.

Has anyone had any luck returning items and receiving a refund from Samsung? 

[SamsungLaura]

Hi @wanttoreturn, I am sorry to hear of the experience you had getting a refund.

I suggest sending the following details via email for this to be investigated:

To: members.au@samsung.com

Subject: SamsungLaura - SSD refund

Details: Name, delivery address, mobile number, order number, any reference numbers if applicable related to the refund. 

[wanttoreturn]

I've emailed the above address! Will update my post when I've received a response

[SamsungLaura]

Thanks for sending that through. I have received your details and raised it to our e-Commerce team. 

Once our team has looked into your case, I will get back to you with a response.

[Tannis]

Yes l have had the "run around" since October 2021, still ongoing!

[wanttoreturn]

After I posted Richard from the eCommerce Ops team called. He said he'd send the label so I could return the product and rectify the situation on 20th January.

I replied two weeks later for an update to the email chain to onlinesupport@samsung.com and have not received any responses so far. 

Still been given the 'run around' and now no response from the Samsung team. Not sure why Samsung has made it impossible to return products purchased from its online store

[Lukeoverit]

I would suggest never ordering anything online with Samsung.  My first order was "lost", so I ordered the cable again.  The second cable was delivered and I found it to be the wrong cable.  The first cable was then "found" and delivered.  

Then I started the return process.  All I can say is that I requested to return both items in May.  The first item for return, I received an email on 1 June to say I would be sent a return label within a couple of days.  I have followed up 4 times for the return label to be sent.  Each time the phone operator said they would escalate the situation.  On the 18th July, there is still no return label and no follow up from the "MIA" case manager. Over 7 weeks of no action!

I'm having the same problems with the second cable, which I only received confirmation that the return process had started on 4th July.

All in all - the Samsung Online customer service is woeful.  I will never buy anything online with Samsung ever again.

[SamsungLaura]

Hi @Lukeoverit, I am sorry to hear this happened with your return. Are you still waiting on a return label? If so, please confirm the two order numbers you wished to return so that I can look into this.