Server error

[thenaavi]

Anyone else having this issue on s21? Tried both wifi and 4G. Restart didn't help.

[StephenMc]

Just got the same response.

[Jodsta]

Yes, My S21ultra is doing the same

[thenaavi]

Managed to get a solution. Try and update from a computer. Took awhile to update but no errors now.

[Pcab]

I first noticed it last night

[Shakti4all]

To update the phone, install Smart switch app on your laptop or desktop, connect phone using the provided USB C cable.. set USB as file transfer... Let smart switch detect your device.. and then click update..
That's it

[Frank55]

I haven't even gotten 1 ui5 yet let alone the sec update

[Jez70]

I had the same issue and connected my phone to my PC using Smart Switch. Took a while but can confirm it's the One UI 5 update. I have a Samsung Galaxy S21 Ultra which I purchased directly from Samsung Australia

[SamsungLaura]

Hey all, thanks for bringing this to our attention. 

I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.