I cannot get hold of anyone to help with orders at Samsung. Tried live chat (timed out), Phone (no answer). It is terrible. I ordered Buds2 on the 19th of Sept for express delivery. I was told it would be 1-2 days delivery. I understand and accept that COVID in Australia has slowed deliveries and I'm ok with that, but Samsung continue to advertise and promote 1-2 days delivery. I know because when I got through to sales (they only answer sales calls) they confirmed 1-2 days delivery. I did this three times and three agents confirmed 1-2 days. So on the 27th, no sign of the buds, no update email no one to answer a query. How long will I be waiting? Who knows. Samsung have really got a long way to go to be a reliable and trustworthy brand in Australia. They know that COVID is slowing deliveries but choose not to say anything about it to their customers.
Hi @OB5, I am sorry to hear of the experience you had getting you Buds2 delivered. Please send me an email detailing the following so that I may follow up:
Good morning @Kirbieb, private messages and emails are requested when personal information such as names, phone numbers, and addresses are required to verify information.
