Unable to enter photo contest?

[TaliaRC]

For some reason I’m not able to enter the photo contest, even though I’ve entered a title, something that’s never been an issue with previous contests. I first tried about a week ago and again just now, but I'm still getting the same error.

I’ve already tried turning my phone off and on, clearing the app’s data and cache, and even deleting and reinstalling the Members app, but nothing has worked.

I also left a comment on the original contest post when I first encountered the issue, and someone else replied saying they were having the same problem, so it’s not just me.

Could an admin please look into this? 

[alejcho]

The comment was me 😋

One workaround I found was uploading via PC (web) - it initially threw an error that my photo was too big, so I resized it to under <20mb.

If no PC tho, see if enabling desktop mode on mobile browser works.

Otherwise yeah, the app route still dosen't let me upload - hopefully the managers spot this soon

[StarDust88]

It might be a glitch; give it a try again. Give it some time between your tries.

[Oceean]

👏

[s_amsungsonny]

Hi @TaliaRC,

Sorry this is happening!

We're currently looking into the issue right now and will provide you with an update once we've found out the cause for this issue.

Please let us know if you've been able to resolve it.

Warm regards,
s_amsungsonny