Where to voice a complaint

[superteeh]

Had the worst customer service experience from Samsung to date. Very rude employee over the line and couldnt even get a word in as I was spoken over the moment I spoke. Got transferred to the wrong line and as I tried to explain my problem, she doesn't bother to listen and tells me to call again to the right department.

[Dinosaur890124]

I think you can try ajust.com.au/complaints/samsung

[alejcho]

You can do the same on here (as you already are) - but are you comfortable sharing with us any more details about your specific issue?

[AnonyomousUser514]

You can call Samsung and talk to them about your problem; they'll try to help more. And don't worry, because there are more kind employees than there are rude ones.

[dlbendigoqq]

Samsung has always had a link on its Web page, to fool the licensing authorities. The link goes nowhere.

[AnonyomousUser514]

Where? Link, please. Not angry, by the way.

[s_amsungsonny]

Hi @superteeh,

So sorry to hear about this experience!

Could you please send us an email at members.au@samsung.com with the details listed below and we will raise it to the relevant departments and make sure that this doesn't happen!

Name:
Phone Number:
Date and time of call:
Name of Customer Service Agent:

Warm regards,
s_amsungsonny

[AnonyomousUser514]

Wow, I never knew you could email to lodge a complaint! Never thought you would be here, too, @s_amsungsonny!

[FeralStew2]

And depending on your type of issue you can always get in contact with the telecommunications ombudsman to try and get a resolution.

[dlbendigoqq]

Samsung is definitely going downhill. I am using an S22. I have the Phone icon on my Home screen, even when the device is doing nothing, but I can't use it to answer calls. There is no point in having "bells and whistles " if basic functions don't work.