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Original topic:

a04 camera

(Topic created on: 02-05-2023 09:45 PM)
Beginner Level 3
Galaxy A
has anyone ever experienced this on their sumasunngs camera? i need help please.




1 Comment
Galaxy A

Hello chael990,

We are sorry to hear about your experience with your Samsung Galaxy A04 having issues with camera and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Camera App) are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.
Reset Camera App.

Step 1.  Open the Camera app, and then tap Settings.

Step 2. Reset the settings.

Step 3. Swipe to and tap Reset settings and then tap Reset.


Camera Clear Cache and Clear Data.
Step 1. Open Settings → Apps → Camera → Storage

Step 2. Click clear cache and clear data.
If that does not work, please submit an error report through Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.