A30 storage problem

[papasnail]

G'day, 

My A30 is fast running out of storage. I have moved all apps possible to a SD card, the only apps on the phone are the ones that came originally. I have deleted all the cache, restarted, reset,removed the card,deleted my account, all to no avail.

I have no idea what the 'other ' is.

The 105mb in apps is the reminder app which is supposedly on the sd card.

[papasnail]

G'day Tina,
No message there.

[SamsungJon]

Hmm, that's unusual, @papasnail. I will direct message you again. :)

[papasnail]

G'day Tina,
Nothing here. Am I looking in the right place ?
p.s. are there any secret trash or recycle bins or caches ?

[SamsungJon]

Hmm, that's unusual.  I'll take a look into this, but meanwhile, could you please email us at members.au@samsung.com with your A30's IMEI number? Thank you.

[papasnail]

G'day Tina,
I tried the recovery mode and did the wipe cache, didn't make much difference. I did notice a reference to 'lacking storage booting ' but there is no where to proceed with it.

[SamsungJon]

Hi @papasnail, do you have any files in a secure folder? This could possibly be a cause of this issue. My recommendation would be to try and update your A30 and see if this storage issue is still persisting after that. If it is, please let me know. 

[papasnail]

G'day Tina,
I deleted the secure folder and tried to update. Still not possible.

[papasnail]

G'day,
I am assuming you didn't receive my 2 e-mails this morning...
G'day Tina, 

I removed the SD card and restarted into recovery mode. A message in red said " not enough storage resource. Perform lacking storage booting " . How do I do that? Also,all the apps on the SD card still appear, although greyed

[papasnail]

G'day Tina, here are some screen shots from today, the last one is the apps in internal storage.

[papasnail]

here is the apps in internal storage.