I'm having issues with my Bluetooth playback. It happens on all Bluetooth devices and all apps so I'm assuming it's a problem with the phone.
My phone connects fine but during plackback, the media will stop playing (no sound), while the timer keeps going. The sound will come back but it will play really fast like its trying to catch up, then drop out again. It does it every time I try to use Bluetooth playback and has no specific circumstance (ie on start up or at a time code etc) that triggers it.
I am really sorry to hear you are that you are having this issue.I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report: Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
