Original topic:

A54 - USB not recognizing HDD

(Topic created on: 01-24-2025 08:27 AM)
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Members_VJjLNwW
Beginner Level 2
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Galaxy A

Hi , seeking some help.

I have an A52s and an A54s . I use a Samsung external SSD T7 Hdd to transfer and store files . Recently the A54s stopped recognizing the hard drive . It charges fine just wont pick up the hard drive . Yet the hard drive works fine on my A52s . Tried a number of different cables . Tried a powered hub . Tried clearing cache data in usb settings . Nothing is working so far , Any ideas please?

1 Comment
s_amsungsonny
Community Manager
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Galaxy A

Hey @Members_VJjLNwW , 

Sorry to hear that's happening!

So that I can relay your issue to the relevant team, could you please provide me with the details below and send it through to members.au@samsung.com please?

Customer Name:
Customer Email:
Model:
Serial Number:
Product Issue:
Troubleshooting provided:

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