A73 5G One UI 5.1 Update

[isaac070517]

I updated my phone yesterday but I can't seem to find the settings for Expert RAW and selfie color tone.

[ven1973]

After updating to the latest software the One UI 5.1 my phone is so laggy and has many bugs , also there is no expert raw shot in my camera app. What happened Samsung? Please fix this.

[ven1973]

I'm so frustrated in this update **bleep**!!!!! So many bugs and my phone always stutters what a waste of time updating to this **bleep** UI ..please Samsung if you can fix this now , fix it already.

[dorefrain]

Hustisya! Charot.
Unfortunately we can't experience this feature for us midrange and budget phones users. I think this is available only on flagship models.

[isaac070517]

I don't think that's the case, they included it on the update details. This must be some sort of bugs like what's circling on the internet, that One UI 5.1 has many bugs and glitches

[isaac070517]

Hopefully the moderators here gives us an answer

[Liam256]

As an owner of a z flip 4 mine is completly fine i also have the face tone. It only dissapered because i alredy set it. Wierd

[TeamGalaxyRene]

Hello isaac070517,

We are sorry about your experience with the recent updates on your beloved Samsung Galaxy A73 5G, and we apologize for the inconvenience it caused you.

I really understand where your frustration is coming from; if it happens to me, I will feel the same. But don't fret; we are here to guide you, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't work, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera" and "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, offer suggestions, and provide prompt solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[PUFFY_AmiYumi]

thats unfair 5.1 should have that kind of feature except the low end