Always on Display not showing music controls - A51 Android 12

[Ceejay3135]

Hi all, can someone possibly help me...

I recently updated my A51 to Android 12 and since then the music controls on the Always On Display aren't showing, even though I hav toggled it on in settings. Is there something I am missing?

[SamsungLaura]

Hey @Ceejay3155, that's odd. Could you confirm which music app you are using? 

 I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

[Ceejay3135]

Hi Laura,

Done. And it is YouTube music

[SamsungLaura]

Hi @Ceejay3135, thanks for confirming. 

Hi, Could you try resetting app preference and check whether this resolves the issue. 

Please note this will reset preferences for all apps. 

Launch your Settings > Apps > ⋮ Reset app preferences

[photosbyraffy]

Also try swiping left/right where the clock shows when music is playing

[Ceejay3135]

I worked i out, notifications need to be on for any media app that is to be displayed on AOD

[Ceejay3135]

Easy fix but annoying since I keep very tight controls about what apps I want notifying