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Original topic:

Android 13 update A53 5G

(Topic created on: 12-14-2022 04:30 PM)
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ʸⁿᵃ
Active Level 3
Options
Galaxy A
So after i upgraded last 11/28, i noticed alot of great improvements but one of the least i like was the video editing. Before I can make my videos faster or slower but now I cant and dont see that feature anymore (only when playing it tru the video player). I was hoping they bring it back as it was a thing for me when i make videos and wanted it to be faster and shorten or maybe there's something else to do that im not aware of? Anyone?
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9 Comments
Magnaguard
Active Level 9
Galaxy A
They moved it. It's in trim (scissor icon) and to access it you have to click this.Screenshot_20221215_080916_Video Editor_1000004730_1671062956.jpg
ʸⁿᵃ
Active Level 3
Galaxy A
Appreciate your response however i did go to trim but to no avail. I pressed it alot of times lol. I guess i will have to wait til they bring it back, that was nice feature.
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Magnaguard
Active Level 9
Galaxy A
So it was there but it wasn't responding?
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ʸⁿᵃ
Active Level 3
Galaxy A
no it wasn't.
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ʸⁿᵃ
Active Level 3
Galaxy A
when i press or click here it does nothing☹️Screenshot_20221215_084602_Video Editor_1000007244_1671065249.jpg
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dorefrain
Active Level 7
Galaxy A
It's the speedometer icon like Magnaguard have shown.
dorefrain
Active Level 7
Galaxy A
HereScreenshot_20221215_092726_Video Editor_1000000851_1671067702.jpg
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ʸⁿᵃ
Active Level 3
Galaxy A
yep, i dont see that though it used to be there prior the update

ps. thanks for all the responses 😊Screenshot_20221215_105544_Video Editor_1000007258_1671073006.jpg
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Solution
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello BbYna,

Sorry to hear that, about your experience after the recent updates on your Samsung Galaxy A53 5G having issues with the missing/non-functioning video player speed control and we apologize for the inconvenience it caused you.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)