Ask question about the update for My Galaxy A31

Adriel92 · ‎01-15-2023

Ive been noticing that some of the Other models of the galaxy a31 already been updated since october/December/january.. But Mine still haven't got any update since July..

Idk but.. Ive been dealing with huge bugs, and A friend of mine that has the same phone as mine Perform well after he received an update this month.. Other performance issues bugs got fixed on him while mine is still here?

BTW my phone model is (SM-A315N SKC)

TeamGalaxyRene · ‎01-16-2023

Hello Adriel92,

Thanks for your inquiry here.

Your Samsung Galaxy A31 is a South Korean variant phone. You may check from time to time the available software updates as follows.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Samsung places the utmost importance on providing Galaxy users with the latest mobile experiences possible as long as hardware specifications for upgrades are met and the experience can be optimized. Galaxy devices not eligible to receive four generations of One UI upgrades are still supported with up to three generations of One UI upgrades, an improvement over the two generations previously offered.

Monthly, quarterly and biannual firmware security updates will include patches for Android OS related security issues released by Google, as well as, patches for Samsung-specific security issues.

While we do our best to release the latest software updates for all applicable devices and services as soon as possible, rollouts and release times may vary depending on device version and model or service version, country/region, and network.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Johnnyyespapa · ‎08-30-2023

I have concern with my Samsung A31, after I update sytem my fast charging mode being disable, how to fix this issue

TeamGalaxyRene · ‎08-30-2023

Hello Johnnyyespapa,

Thanks for letting us know your experience with the recent updates on your Samsung Galaxy A31. I feel and understand your concern for the device you've cared so much expecting it to perform better after an update. If my device is facing similar experience, I will get worried too.

You can enable this mode if you are using the Adaptive fast wired charger. Ensure that you are using genuine Samsung charger and cable only.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated too with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

How to enable the fast-charge or fast wireless charge feature for Galaxy mobile devices.

Step 1. Go to Settings > Device Care.

Step 2. Tap on the Battery icon.

Step 3. Tap the Charging menu.

Select one of the charging modes below, based on the type of authorized fast charger you have.

To enable any one of the charging modes, simply tap the switch to the right-side.

Fast charging : Enable this mode if you are using the Adaptive fast wired charger.
Super fast charging : Enable this mode if you are using a wired Super fast charger.

https://www.samsung.com/ph/support/mobile-devices/how-to-fast-charge-on-your-galaxy-device/

If that doesn't solve the issue, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Power/Battery/Charging".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/

And if the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue(s). Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.