Can't use the wifi nor bluetooth,both are not functioning its just stuck lik dat

[Jerik]

I'VE tried everything from network reset to factory reset still no hopes i don't know if its a software or hardware problem 

[ljbulusan]

Anong model po ng device?

[Jerik]

A10 po

[ljbulusan]

Matagal nang issue ng a10 yan....try mong i search dito sa samsung members tas tignan mo na rin kung pano nila naayos

[Jerik]

Thank you po sa suggestion but unfortunately wala po akong nakitang Solution/What worked in the community.

[Khaled75]

A10 or A10s?

[Jerik]

A10s

[Khaled75]

It's a hardware problem. Some A10s users are experiencing this issue after the Android 10 or 11 update.

[Jerik]

Isn't supposed to be software? If the update is the culprit

[Khaled75]

Even a factory reset couldn't solve this issue. So, you have to bring it to a nearby Samsung Service Center.