Original topic:

Cannot wipe cache on Samsung a73

(Topic created on: 08-02-2022 07:42 AM)
Dulcechew
Active Level 2
Options
Galaxy A
Hi!

I have tried wiping cache using the volume up and power button, cable and without a cable plugged in my computer. Both are not working. 

What should i do?
I was able to wipe cache a month ago.

Thanks
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9 Comments
Khaled75
Expert Level 5
Galaxy A
What's the error message?
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Galaxy A
is the computer powered on? try it should work for wiping cache
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Dulcechew
Active Level 2
Galaxy A
It is turned off as I have tried clearing cache partition before
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EllisKai
Active Level 7
Galaxy A
use a powerbank. switch the device off, plug it in to a powerbank, wait for the charging animation, then go to recovery mode.
Sam-TheRightCareGuy
Community Manager
Options
Galaxy A

Hello Dulcechew,

We are here to help. Please find below steps.

1) Turn off your Samsung device.

2) Then press and hold the Volume Up key and the Bixby / Power key.

3) Release both buttons when the logo display.

4) An ‘Installing system update’ message may show up before the Android Recovery menu options appear.

5) Press the Volume down key several times to choose the Wipe cache partition.

6) Press Bixby / Power key to select.

7) Then press the Volume down key to select Yes and press the Bixby / Power key to select.

8.) After the process, a Reboot system will now be selected.

9) Press the Bixby / Power key to restart your phone.

 

You may also please discover your possibilities with Samsung Members.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-the-samsung-members-app/ 

Hope your problem got solved.

 

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Dulcechew
Active Level 2
Galaxy A
Hi, ive tried it. And it didn't work.
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EllisKai
Active Level 7
Galaxy A
did you try this..
use a powerbank. switch the device off, plug it in to a powerbank, wait for the charging animation, then go to recovery mode.
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Dulcechew
Active Level 2
Galaxy A
Hello, i have tried with a power bank, it still doesn't work
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EllisKai
Active Level 7
Galaxy A
How do you do it and what's happening afterwards?
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