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Original topic:

Charging port issue

(Topic created on: 09-07-2023 04:00 AM)
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hideo001
Active Level 3
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Galaxy A
My phone started to not charge and I don't know why. I tried to restart and change chargers and checked the port if there's debris and nothing changed. I just want to know if I have it checked at a Samsung Center, do I need to show the receipt, or how much does it cost to repair? I already lost the receipt, unfortunately.
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TeamGalaxyRene
Moderator
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Galaxy A

Hello hideo001,

Thanks for letting us know here about the charging port issue of your beloved Samsung Galaxy phone and also the need of presenting the original receipt should you submit your device to Samsung Authorized Service Center for repair and how much will it cost you. 

I feel that you are worried that you've lost the receipt. But don't fret, you may still request a copy of "Certificate of Purchase" from the Samsung dealer or Samsung Experience Store where you bought your item. This certificate will also be used to determine whether your device is still covered by warranty.

And when it comes to cost, it is with regret that I don't have an specific amount and details due to the initial assessment that needs to be done by our team of Samsung experts in order to pinpoint what causing the not charging issue. However, if any physical damages, out of warranty or no defects found, charges will apply.

To learn more of the Warranty, you may click the link below.

https://www.samsung.com/ph/support/warranty/   

 

For further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

 
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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TeamGalaxyBianx
Moderator
Moderator
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Galaxy A

Hey there, hideo001! I suggest calling any of our direct hotlines below to confirm what you need. 📞

CUSTOMER CARE HOTLINES:

Toll-Free: #GALAXY or #425299
Landline: 8-422-2111
Toll-Free (PLDT): 1-800-10-7267864
Toll-Free (Globe): 1-800-8-7267864

You may conveniently book your appointment directly from your Samsung Members app, or you may dial #GALAXY 😊

As per the cost, it fully varies per case, so only our service center staff can say for sure! Do let us know how it goes!

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