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Original topic:

Dual sim always on function issue, any work around?

(Topic created on: 08-07-2021 08:00 AM)
6940 Views
Danie26
Active Level 1
Options
Galaxy A
Any work around the Dual Sim Always On function no longer working after the last update. Already  done Soft reset and Reset network settings and still did not work. It was working fine before the update..... Updates should make the device run and perform better not make it worse!!!!
11 Comments
Magnaguard
Active Level 9
Galaxy A
What error are you getting?
Danie26
Active Level 1
Galaxy A
No error, the option to select which sim card to ise when making a call or sending a txt is gone. When you try to turn it back on it just tells you sim 1 failed, sim 2 failed.
Danie26
Active Level 1
Galaxy A
Also noticed that RAM activity went usually high after the last update. Before when the phone is on standby ram is around 2.2 to 2.4. Now its at 2.8 without using it.
SamsungRightCare
Community Manager
Options
Galaxy A

Hi! I'm Sam, your friendly Samsung Customer Service guy. Have you also tried doing a CLEAR CACHE PARTITION of your device via SAFE MODE? Make sure to regularly do this every after an update to refresh your device's system and avoid performance issues.

Also, check out this link with regards to managing dual sim cards on your Galaxy device. Hope this helps! 😀 Stay safe.

https://www.samsung.com/sa_en/support/mobile-devices/galaxy-a-series-how-to-use-and-manage-dual-sim-...

Danie26
Active Level 1
Galaxy A
How to clear cache partition via safe mode?
SamsungRightCare
Community Manager
Options
Galaxy A

May we know what your device is? 😊

Danie26
Active Level 1
Galaxy A
A30s
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hey there! Here are the steps on how to do a clear cache partition on your Galaxy A30:

  • Turn off your phone
  • Power it on by pressing the power button
  • When you see the Samsung logo, press and hold the Power button and the Volume up button at the same time
  • Keep holding the keys until the Recovery menu shows up
  • Use Volume buttons to navigate to the Wipe cache partition
  • Confirm it by pressing the Power button
  • You will be asked if you want to "wipe cache partition", navigate to Yes and press the Power button
  • When that part is done, the Recovery menu will appear again
  • Use the Volume buttons to navigate to “Reboot system now”
  • Use the Power button to confirm.

Your phone will reboot. As soon as it turns on, you will notice that it performs better and smoother. Hope that this helps! 😊


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Danie26
Active Level 1
Galaxy A
Tried it but the recovery menu did not show up. Kept pressingand holding the power button and volume up button once the Samsung logo came up. Held it down for more than a minute nothing. Repeated the process 3x and still same.