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(Topic created on: 05-28-2023 02:38 AM)
Active Level 6
Galaxy A
1 Comment
Galaxy A

Hello ANDRE,

Thanks for reaching out to us here in order to find out about how to turn on dual sim on your beloved Samsung Galaxy phone.

Before you try out the below recommendations as to your solution, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.


Depending on your smartphone it will either come with a dual SIM or a single SIM tray. Dual SIM models allow you to use two SIM cards in one device. This is handy if you have separate phone numbers for work and home or if you would like to use a local number while keeping your original number active when in a foreign country.


Dual SIM card trays feature 2 SIM card slots, where a hybrid SIM tray features 1 SIM card slot and a hybrid slot. A hybrid slot can take either a second SIM card or a microSD card for expandable memory, giving you the flexibility to choose between a second SIM card or extra storage.

You can check by removing the SIM card tray and seeing how many slots it has and how the second slot is labeled, if it says SIM2 it's a dual SIM, if it says SIM2 microSD it's a hybrid. 

Enable a Second SIM.


You can have two numbers without carrying two phones. A Dual SIM  card allows you to manage your personal and business calls within the same phone so you don’t need to keep carrying two phones or switch between SIM cards.

1. Go to Settings > Connections > SIM card manager.

2. Tap the SIM card that you would like to enable.

3. Tap the switch to activate the SIM card.

4. Tap Name, enter the name that you would like to give that SIM card, then tap Done


Switch between SIM cards.

Once you have enabled both SIM cards, you can set up your preferred SIM card for calls, text messages, and mobile data.

1. Go to Settings > Connections > SIM card manager.

2. Choose your preferred SIM card for calls, text messages, and mobile data.
You can also set up call confirmation or Dual SIM always on.

3. When making a call choose which SIM to use by selecting one of the call buttons.

4. When Sending an SMS choose which SIM to use by selecting one of the send message buttons. 


Note: Available settings and screens may vary by wireless service provider, software version, and device. 


If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.


or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.