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Original topic:

Fast charging not working properly

(Topic created on: 12-13-2022 05:08 PM)
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MrApex
Active Level 6
Options
Galaxy A
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11 REPLIES 11
MrApex
Active Level 6
Galaxy A
After the update to android 13, fast charging seems to be not working properly, I'm using same and original cable since it was working before android 12, is there any fix to this?
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Galaxy A
Do you have any other fast charging charger you can try? Happened to me as well but not to all charger though. I have a specific charger that fast charging doesnt work
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MrApex
Active Level 6
Galaxy A
I have other fast charging, same output,
I think its the software or the battery app has errors
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TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Sorry to hear that, MrApex, about your experience with your Samsung Galaxy phone while using the fast charging features which is not working properly after the recent updates and we apologize for the inconvenience it caused you.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problem gets solved.

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PUFFY_AmiYumi
Expert Level 3
Galaxy A
It seems your charger has faulty. Make sure there's no damage on the cord or the adapter
MrApex
Active Level 6
Galaxy A
The fast charging was working before updating
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PUFFY_AmiYumi
Expert Level 3
Galaxy A
Wipe cache partition after the update
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MrApex
Active Level 6
Galaxy A
I bought a new 45w samsung fast charger and its the same , fast charge for 3 seconds then back to charge only
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PUFFY_AmiYumi
Expert Level 3
Galaxy A
I think the charger you bought is not authencitated, it might a third party charger