Fingerprint sensor calibration needed

[deGeta]

a50 and a80

How to fix it?

done format

done wipe out

done restart

done safemode

done also latest version software

done *#0*#

I also provide some screen on the comments 

This happen in my a50 and a80 phone same issue.

i want to get feedback from the people experience this problem and bring it from samsung center will they able to fix it and how much?

[Dezu]

I'm not forcing you to buy new phone. Try alternate why like watching youtube how to fix that issue problem your phone.

[Khaled75]

He already did, and it didn't work.

[deGeta]

thank you, in the first place i look to the people who experience this problem not the people who google the problem. Thank you again

[SamsungRightCare]

Hello deGeta,

We are here to help. Please find below that may answer your inquiry.

Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe with no codes to remember. If you're having issues with your fingerprint scanner, there are a number of solutions you can try.

When you scan your fingerprints on the device, be aware of the following conditions that might affect features performance:

Inspect the screen for scratches and dirt

The fingerprint-recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.
Ensure that the fingerprint-recognition area and your fingers are clean and dry.
The device might not recognize fingerprints that are affected by wrinkles or scars.
The device might not recognize fingerprints from small or thin fingers.
If you bend your finger or use a fingertip, the device might not recognize your fingerprints. Make sure to cover the entire fingerprint-recognition sensor with your finger.
To improve recognition performance, register the fingerprints of the hand used most often to perform tasks on the device.
The touchscreen might malfunction in humid conditions or when exposed to water.
To remove fingerprints or dust, wipe the window glass smoothly with a clean and soft cloth.
Fingerprint recognition is blocked when the device is under water.
Remove protective cases

If a phone case covers or touches the fingerprint sensor, or prevents your finger from touching it, it can interfere with the sensor's operation.

Moisturize your hands

The sensor might not work if your fingers are too dry or chapped. It might be helpful to moisturize your hands with hand lotion.

Remove protective cases

If a phone case covers or touches the fingerprint sensor, or prevents your finger from touching it, it can interfere with the sensor's operation. Samsung recommends using the device with Samsung-approved cover accessories for the protection of product appearance and user convenience.

You may also check for the latest Software Update.

[deGeta]

hello my concern is fingerprint sensor needed to be calibrated not it cannot reconize my fingerprint. I also read the thread of the samsung update that cause all fingerprint sensor to became faulty and then they release an update but for my phone a50 especialy my a80 they did not receive any software update

[SamsungRightCare]

Hi deGeta,

If problem persists, please bring your Samsung Galaxy device to Samsung Authorized Service Center nearest you.

https://www.samsung.com/ph/support/ 

[SamsungRightCare]

Hello deGeta,

Thanks for your patience. Rest assured that once Samsung released another software updates for Galaxy A50 & Galaxy A80 smartphones that are intended to improve the performance of the phone's optical in-display fingerprint sensor, you will be immediately notified.

Further, Samsung is advising users to delete and re-register their fingerprint information after completing the update.

 Meanwhile, you can unlock new possibilities with Samsung Members app. 

https://www.samsung.com/ph/apps/samsung-members/ 

[deGeta]

Thank you I will wait

[deGeta]

Hello you can help by giving an insight or feedback to the people who raise this kind of concern and their fingerprint sensor fix, so if am fully convince that samsung center fix it, i will go to samsung center again. Thank you

[deGeta]

Hello thank you for you response I will provide some screenshot so you can help me define my situation