For A13 4G/LTE users! I have some question ツ

[adrianniel13]

My phone suddenly shut down then it will restart again. Have you also experience this?

It happened to me 3 times.

Thanks for those who will respond ツ

[butete]

have you recently received updates on your device

[adrianniel13]

Yes, I always update my device when there is new update available.

[butete]

wipe cache partition

follow steps on video

https://youtu.be/CcBYLfz37Sc

then check if system still restarts.

[NoeAguirre · Accepted solution]

If the problem still exist, maybe you should send it to Samsung repair near you for them to diagnose the problem.