Original topic:

Galaxy A32 Forgotten pin/unable to restart phone

(Topic created on: 07-02-2025 12:44 PM)
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Maiden_Jay87
Active Level 1
Options
Galaxy A

I have an A32 that I'd like to give to an elderly friend.

I'm unable to unlock it with the pin (been a few years since I've used it since upgrading to the S23 Ultra) and I can't turn the phone off/restart it without having to use the pin to unlock the phone.

Is there a way to unlock the phone without the pin so I can do the factory reset on it?

Going to let the battery drain in the meantime.

1 REPLY 1
alejcho
Active Level 10
Galaxy A
Try this:

1. Let the battery drain (as you are doing)
2. Plug it into a charger but don’t turn it on
3. Hold Volume Up + Power until the Samsung logo shows
4. In Recovery Mode, use volume buttons to select Wipe data/factory reset and confirm with Power

It may still ask for the original Google account after reset (Factory Reset Protection), so make sure you have those details