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Original topic:

Galaxy A71 Recurring black screen issue after One UI update

(Topic created on: 06-05-2022 04:19 AM)
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lamamandelax
Active Level 2
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Galaxy A

This happened days after the One UI update. 1 week ago I got a black screen and did all the easy fixes I found on the web. It worked after 2 days. Then after a week, black screen again. Sound and vibration are still working. Alarms, sound notifications alike. I highly doubt that it's the screen or the battery.  But all the technician will just automatically assume this. I never dropped it or was it wet. My battery is perfectly working. Find My Mobile can ring, detect wifi network and battery still. I was even able to remotely do a back up. Batt is still at 56%. Alarms keep on ringing as well. 

I think Samsung should look into this rather having all A71 users replace their hardware.

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14 Comments
Khaled75
Expert Level 5
Galaxy A
Try replacing your screen.
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richarsst
Beginner Level 2
Galaxy A

This is not a screen issue. It happened after an update, so samsung should do something about it. A lot of people complained about a71 screen blacked out after updates.

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TeamGalaxyEvflor
Moderator
Moderator
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Galaxy A

Hi Lamamandelax! Hope you're concern is resolved. Stay safe. Enjoy your day! 😊

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hey there, 

Hope you're concern is resolved. Stay safe. 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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TeamGalaxyDD
Moderator
Moderator
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Galaxy A

Hey lamamandelax,

Seems like the problem is a bit complicated. As this is a screen issue, it would be better if one of our techs can look at it.

Please bring your device to a Samsung Service Center near you so they can take a look and possibly repair your device for you: https://www.samsung.com/ph/support/service-center/

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