Gallery's Film Strip Feature

[ChesterTheFirst]

One of the reasons I updated my phone to Android 11 is due to this Gallery's feature called film strip. After searching the internet they said that I have to open the Gallery Labs to also enable the Film Strip. After restarting the app many times I still didn't get the Film Strip.

  

  

This feature is helpful to me as a student, since I would check the gallery while taking notes whenever we have a recitation. 

[Magnaguard]

It should have been open by default. No need to open Labs. Other threads here were having trouble turning filmstrip off lol. That's where you need to turn Labs on.

[ChesterTheFirst]

wdym? I updated my device but since it isn't there i started searching

[Magnaguard]

When you opened Labs, was the "Filmstrip in Viewer" option already turned on? Cause on mine, the option was on by default.

Now it may be that your device isn't supported. Hope others here can help you.

[ChesterTheFirst]

i was really hoping to buy a new one once i have enough money

[Magnaguard]

Someone can correct me if I'm wrong but isn't the filmstrip view introduced in 3.1 not 3.0?

[ChesterTheFirst]

when i was to update my phone it says one ui 3.1

[TeamGalaxyRene]

Hey there! Amazing day! Have you resolved your concern? Try to check if your gallery app is up-to-date, have you also cleared your data/cache, and tried to reboot your device?

Should the problem still persist, feel free to reach out to our technical service team via our TOLL-FREE HOTLINES:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll free : 1-800-10-726-7864
Globe Toll Free : 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

They're on standby to assist you. 😊 Hope to have your problem resolved soonest. Stay safe. Stay dry.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

[Emiliomobilio]

Hi, I ran into the same problem in activating "filmstrip viewer" on the A15. It is activated, but simply doesn't show in the gallery. Did all the research on the internet and in the Samsung forums. All Android/OneUI/Gallery app versions are up-to-date. Did clear cache/data from the app, did hard-shutdown of the app, several phone restars. We have three other Samsung phones S23, S24 and A40 which all have the feature enabled and working. Compared all the settings. We tried Gallery Lab and were able to activate/deactivate it on the other three phones. Only on A15 it was impossible. Had a chat with Samsung support, which had no solution. They were recommending a remote technician looking at the case. He didn't know about Gallery Lab and how to activate it (so much for the quality/knowledge of the support) but then said: Well, you can't have "filmstrip viewer", because the A15 is a low-price starters phone and the feature has been stripped from the UI.

@Samsung: Is this really true? I mean having this basic feature stripped from the UI. Why would you do that?

@all the others in this thread, have you had success in getting any help from Samsung or a solution or a statement in the same way as above? (Feature stripped from A15)?

Thanks everyone and thanks Samsung for a definitive statement on the Issue.