Help: Eye comfort shield

[TheRabbits]

My eye comfort shield is greyed out. It keeps saying to Turn off Colour Adjustment but I have non on. I can't turn it eye comfort shield on or off.

[SamsungRightCare · Accepted solution]

Hello TheRabbits,

Thank you for reaching out to us and we are here to help.

After trying butete's possible solutions on your inquiry, seems it doesn't work and your Samsung Galaxy device Eye comfort shield features problem still exist.

Before we begin, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download, if available > Install > Follow on-screen notifications/messages.

Moving on, we can try the following steps in order to restore your Eye Comfort Shield feature and its full functionalities.

Mainly, the eye comfort shield feature may help you sleep better and reduce eye strain and you can set a schedule to automatically turn this feature on and off.

• From Settings, tap Display > Eye comfort shield, and then choose one of the following options:
  • Tap the toggle to enable this feature.
  • Tap Adaptive to automatically adjust your screens color temperature based on your usage patterns and the time of day.
  • Tap Custom to set a schedule for when Eye comfort shield should be enabled.
    • Tap Set schedule and choose Always on, Sunset to sunrise, or Custom.
    • Drag the Color temperature slider to set the opacity of the filter.

If any of the above steps doesn't work, and the problem persists, you may contact us on the below links online support channels.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

Hope this content is helpful and your problem gets solved.

[TheRabbits]

I've tried wiping the cache partition but it's still not working properly.

[TheRabbits]

BTW it only happened after updating to Android 12 One UI 4.