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Original topic:

Horizontal Lines on my Phone Screen

(Topic created on: 07-29-2023 12:53 AM)
Beginner Level 4
Galaxy A
Is it a hardware issue when my phone screen has horizontal lines? Sometimes, it is not visible but when I turn off my phone, it appears again.
I hope I can find a solution to it
Beginner Level 4
Galaxy A
I also tried the solutions for software issues, but none of those worked.
Galaxy A
yes hardware
Galaxy A
report to samsung

1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd Step

report via call / chat samsung support

3rd step
bring to nearest authorized samsung service center in order to get diagnostic report
Beginner Level 4
Galaxy A
Thank you!
Expert Level 5
Galaxy A
Bring it to a Samsung Service Center to have it checked.
Galaxy A

Hello there! Meshiki,

Thanks for reaching out to us here in order to find out about the horizonal lines appearing on the screen of your beloved Samsung Galaxy phone. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.


If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:


Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Display".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 


If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.


or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.


Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.