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12-28-2022 03:51 PM in
Galaxy A
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12-28-2022 06:22 PM in
Galaxy AHello Dio0330,
Sorry to hear that, about your experience after the recent updates on your Samsung Galaxy phone having issues with fast draining battery and we apologize for the inconvenience it caused you.
You can optimize your phone using the Device care feature to reduce battery consumption by closing unused apps and controlling abnormal battery usage. Follow the steps below.
Step 1. Open Settings, and then select Battery and device care.
Step 2. Tap Optimize now. Device care automatically optimizes your phone.
The quick optimization feature improves device performance through the following actions.
- Closes apps running in the background.
- Manages abnormal battery usage.
- Scans for crashed apps and malware.
You can set the device to perform auto optimization when your device is not in use. Tap More options > Automation > Auto optimize daily and tap the switch to activate it.
The more unused apps there are running in the background, the more power your battery will use. Background usage limits can be set to reduce battery consumption. Follow the steps below.
Step 1. Open Settings and then select Battery and device care.
Step 2. Tap Battery.
Step 3.Tap Background usage limits.
Step 4. Set the app you want to control.
You can choose from the following settings:
- Put unused apps to sleep will automatically put apps to sleep if they have not been used for a while.
- Sleeping apps allows you to choose the apps that won't run in the background. You can view your current sleeping apps as well.
- Deep sleeping apps will never run in the background and will only work when you open them.
- Never sleeping apps allows you to choose which apps will not automatically be set to sleeping mode.
Note: Optimized apps will use less battery, but some background functions will be restricted.
For more Usage Time Optimization, you can click the link below.
Optimization | Galaxy Battery | Samsung Philippines
https://www.samsung.com/ph/support/galaxy-battery/optimization/
For the meantime, you can also submit an error report through Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Power/Battery/Charging".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
For more assistance, you may contact us on our online Samsung support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.
https://www.samsung.com/ph/support/service-center/
Hope this content is helpful and your device's problem gets solved.
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12-28-2022 07:57 PM in
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01-03-2023 02:12 PM in
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01-03-2023 05:28 PM in
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01-08-2023 09:16 AM in
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01-12-2023 07:11 AM in
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11-21-2023 08:29 AM in
Galaxy ASame with my S20FE. After the Android 13 update, battery is lasting half of what it used to before the uptade.
Samsung wants me to send it to Service and Repair... ***.....
