Is there anyway to access *#2663# because i can't open it

[Anonymous]

*#2663#

[SamsungRightCare]

We appreciate you contacting us to inquire about how to access *#2663# on your Samsung Galaxy device, juujika.

This dialer code # is applicable to solve the unresponsive touch screen. But if its not working., don't you worry, there's another way through Samsung Members app interactive check as follows:

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Restarting your device.

Press and hold the Power and Volume down buttons simultaneously for more than 7 seconds to reset your device.

C) Running the Diagnostic Tools under Samsung Members app.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View Tests located under Diagnostics.

Step 3. Diagnostics checks, Individually Tap the following;

     "Touch screen"

Step 4. Your Samsung Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. You can view your results after each check is complete.

D) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

E) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

F) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response if we have satisfied your inquiry.

[Anonymous]

I tried all of it even wipe cache partition

I think the only solution to this is the software update that will fix bugs in screen can you update it before it go to november????

[johngear]

Are you trying to open "firmware version"? If so you lack one character, try this *#2663#*

[Serenity77746]

Nope 🙅‍♂️ 🙅‍♀️ 

[Gyver1968]

Problem is right after dialing the last #, the number that i type just disappears and nothing happens